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Our Terms Shape How Your Account Works

When you open an account with tanjung899, you're agreeing to our terms—the rules that protect both you and us, cover your deposits and withdrawals, and explain how disputes…

Account securityPayment clarityWithdrawal rulesDispute process
tanjung899 Our Terms Shape How Your Account Works
HELP WITH TERMS

How to Ask About Your Terms

Have a question about how our terms apply to your account? Our support team can explain specific clauses, walk through payment or withdrawal rules, and help resolve disputes. Reach out through live chat, email or support ticket—all channels are staffed during business hours and will escalate to our legal team if needed.

Team online

Live Chat Support

Ask a question about terms in real time. Chat is available during Indonesia business hours. A support agent can clarify payment rules, account closure steps or dispute procedures in minutes.

Email Support

Send a detailed question or request about our terms. Email typically receives a response within 24 hours. Use this for formal disputes or requests to review account history or data.

Support Ticket System

Log into your account and open a support ticket for any terms-related issue. Tickets are tracked and escalated to our legal team if the issue requires policy review or account adjustment.

YOUR ACCOUNT SAFETY

How We Protect Your Account and Data

Your account security and data privacy are built into our terms. We encrypt deposits and withdrawals, verify your identity at sign-up, and store payment details securely.

Account Verification

You provide ID and proof of address at registration. This step prevents fraud and ensures your withdrawals go to the…

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted in transit and at rest.

Data Retention

We keep account data for the life of your account plus two years after closure, as required by local law.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to detect fraud and improve performance.

Account Closure

You can close your account any time via the settings page or by contacting support.

Dispute Resolution

If you dispute a charge or game outcome, contact support with your ticket ID and account details.

Questions About tanjung899 Terms

If you violate our terms—such as using multiple accounts, attempting fraud, or breaching gameplay rules—we may restrict your account, forfeit pending winnings, or close the account permanently. We'll notify you of the reason and any appeal process before final action.

If we detect fraud, bonus abuse, or serious breach of terms, we may suspend your account immediately while we investigate. For minor violations, we'll give you notice and a chance to respond. You can always close your account yourself anytime through settings.

Deposits are final once processed. If you make a deposit by mistake, contact support immediately with your transaction ID and deposit amount. We'll review the case and may refund it if flagged within one hour of the error.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within one to two business hours once approved. QRIS transfers via bank rails may take up to 24 hours. We verify your identity and account balance before processing each request.

Use the 'Forgot Password' link on login. We'll send a reset link to your registered email. If you no longer have access to that email, contact support with your account ID, registered phone number and date of birth to verify your identity and regain access.

We update terms occasionally to reflect new games, payment methods, or legal changes. We'll email you 14 days before changes take effect. If you don't agree, you can close your account penalty-free before the new terms apply.

Escalate through your support ticket to our legal team. They'll review the dispute in detail and respond within 10 business days. If you're still unsatisfied, you can pursue a formal complaint through local Indonesia consumer protection channels.