Frequently asked questions about your legal rights
We collect your full name, email address, phone number, ID number and date of birth to verify your identity and set up your wallet. We also log your IP address and device info for security. This data is used only to protect your account and process DANA, OVO, GoPay and QRIS transactions.
Each deposit is encrypted immediately and matched to your verified account holder name before funds reach your lobby wallet. We keep a complete audit log of every transaction, and you can see your deposit history anytime in the Wallet section of your account under Transaction History.
Yes. Go to Account Settings, select Privacy & Security, then tap View My Data. You'll see a downloadable summary of your personal info, login history and all transactions. For a deeper report, contact live chat with your request.
Your account details remain on file for 7 years for tax and legal compliance. Your personal name, email and phone are locked and not used for marketing or outreach. After 7 years, we delete personal identifiers unless law requires longer retention.
Log in, go to Account Settings, select Personal Info, then tap Edit. Change your email or phone and confirm the update via a verification code sent to your current email. The change takes effect within 1 business day.
We only share payment data with DANA, OVO, GoPay and QRIS operators to process your deposits and withdrawals. We never share account info with other gaming sites, advertisers or third-party marketers. Legal authorities can request data only with a valid order.
Contact live chat immediately with details of the suspicious activity. Our team will freeze your account, review the transaction, and initiate a reversal if fraud is confirmed. Report the issue within 30 days of the transaction for fastest resolution.
